Refund policy
Last updated: 9 November 2026.
Your written confirmation decides
Every booking has a written confirmation that states the price, the deposit, the cancellation periods and any fees. Refunds follow the terms in that confirmation, which you accept before paying.
If you cancel
Tell us in writing (email or WhatsApp) as early as possible. We calculate any refund using the cancellation terms in your confirmation and send you the calculation in writing.
If we change or cancel
If weather, road closures or official restrictions affect your tour, we offer the closest reasonable alternative and explain any price difference in writing.
How refunds are paid
Refunds are paid by the method agreed in your confirmation. Any bank or transfer fees are explained in writing before the refund is sent.
Visa support
Visa support is part of a booked tour and is not sold separately. Visa decisions and government fees are outside our control.
Contact
Refund questions: info.tourviza@gmail.com — please include your booking reference.
Frequently asked questions
Short answers to what travellers ask us most. Still unsure? Ask us directly — we reply the same day.
Ask on WhatsAppHow much will I get back if I cancel?
The cancellation periods and any fees are stated in your written confirmation before you pay. Refunds follow those terms.
What if TourViza has to change my tour?
If weather, road closures or official restrictions affect your tour, we offer the closest reasonable alternative and explain any price difference in writing.
How do I ask for a refund?
Email info.tourviza@gmail.com with your booking reference.